Updated September 20th, 2020
We are all affected by this global pandemic one way or another. ClosetHunk.com operates in Singapore, Hong Kong and mainland China, which puts us in a difficult position. Do we shut down the business since there is a possibility that customers won’t receive their orders due to a global pandemic OR do we continue business as best as we can and prepare to stand by our 60-day delivery guarantee even if it means we need to refund many more orders than we are used to?
We chose the latter. To this day we have refunded 6 orders on failing to fulfil 60-day delivery guarantee since March 2020. We sincerely apologize to all customers who haven’t received their orders in a timely manner. We are all in this together. As a small online store we cannot change the state of global logistics but what we can do is stand by our promises.
Refunded customer countries:
- The United States
Here is a quote from Easyship:
Most national post services have announced mailing disruptions as a result of the coronavirus, including:https://www.easyship.com/blog/how-coronavirus-affects-shipping
· United States Postal Service
· China Post
· Deutsche Post
· Singapore Post
· Swiss Post
· Post Danmark (Denmark)
· Georgian Post
· Hellenic Post (Greece)
· Posta Româna (Romania)
· Posta Serbia (Serbia)
· Correos (Spain)
Personally we have experienced delays in deliveries across the US, Europe and Australia.
We are truly thankful for your continued support and want to assure you that we stand by our promises. All we ask is some patience and understanding.
If you haven’t received your order within 60 days* of placing it, send us an email with the latest order confirmation and order number to firstname.lastname@example.org
Arttu, Closetters LLC
Read more about our 60-day delivery guarantee
*(90 days for deliveries to Russia,120 days for deliveries to Brazil)